Customer Service Office Coordinator

CUSTOMER EXPERIENCE COORDINATOR

& OFFICE ADMINISTRATION

Position Summary

We are seeking a dynamic, detail-oriented Customer Experience Coordinator and Office Administrator to serve as the primary point of contact for our customers and ensure smooth daily operations. This dual-role position combines exceptional customer service with comprehensive office management, requiring a can-do attitude and the ability to seamlessly balance client interactions with administrative excellence.

Key Responsibilities Customer Experience & Service

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions from the front desk of the shop.
• Coordinate customer appointments, consultations, and service delivery schedules
• Finalize quotes and support customer job lifecycle communications.
• Resolving customer issues and complaints with professionalism, empathy, and efficiency
• Track and follow up on customer requests to ensure timely resolution and satisfaction
• Maintain accurate customer records and interaction logs in the system
• Gather customer feedback and identify opportunities for service improvement
• Coordinate with internal teams to ensure a seamless customer experience

Office Administration & Operations

• Manage front desk operations, including greeting visitors and answering phone systems
• Coordinate office calendars
• Process incoming and outgoing mail, packages, and deliveries
• Maintain office supplies inventory and place orders as needed
• Organize and maintain digital and physical filing systems
• Prepare correspondence and presentations as requested
• Assist with data entry, invoice processing, and basic bookkeeping tasks
• Support special projects and company events as needed

Required Qualifications

• High school diploma or equivalent; associate or bachelors degree preferred
• 2-4 years of experience in customer service and/or office administration
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with customer relationship software, shop Vox or other job tracking systems, and database management
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with strong interpersonal skills

Preferred Qualifications

• Experience in customer service or administration
• Familiarity with scheduling software and project management tools
• Basic understanding of bookkeeping and accounting principles
• Social media and basic marketing coordination experience

Key Competencies & Skills

• Customer Focus: Genuine commitment to delivering exceptional customer experiences
• Problem-Solving: Resourceful approach to challenges with creative solutions
• Time Management: Ability to manage multiple priorities and meet deadlines consistently
• Adaptability: Flexibility to adjust to changing priorities and business needs
• Technical Aptitude: Quick learner of new software and systems
• Confidentiality: Discretion in handling sensitive customer and company information
• Team Collaboration: Positive attitude and willingness to support colleagues
• Growth Mindset: Ability to look for ways to improve and grow with our company

Work Environment & Schedule

• Full-time position: MondayFriday, 8:00 AM 5:00 PM (with flexibility as needed)
• In-office role, Professional
• Primarily sedentary work with occasional lifting up to 25 lbs

Compensation & Benefits

• Competitive hourly wage: $23-$27/hour (based on experience and qualifications)
• Healthcare Benefits package
• Retirement plan
• Paid time off (PTO) and holidays
• Supportive team culture and growth potential

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older