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Home Warranty Support Agent
Pro Made Construction LLC
Full-time
On-site
Kennewick, WA, United States
PRO MADE HOMES Business Group is hiring for a Service Agent in their Home Warranty department. The ideal candidate will have experience in residential construction and/or handyman work. To fulfill this position, you must have
Proven experience in the residential construction or handyman work
strong problem-solving skills
Leadership experience
Incredible discipline
Collaborate with your team and work independently
Excellent communication skills
Your primary responsibility will be providing support to the PRO MADE HOMES Warranty Department ensuring the company's quality standards and customer satisfaction is being met or exceeded. You will meet with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. There will be some coordination with our property management team for rental repairs and maintenance.
PRO MADE HOMES Business Group strives to provide an excellent opportunity for growth within the company. We reward our employees for a job well done and value the hard work our staff provides. We like to have fun too! We provide snacks and drinks to our employees, planned events, spontaneous BBQs, birthday celebrations and an encouraging environment.
We offer benefits that include Medical, Dental, Vision and Life, Voluntary Benefits package available. There is a potential bonus structure.
Primary Duties Responsibilities:
Meet with homeowners using tact and professionalism
Conduct repair inspections with homeowners to confirm validity of warranty claims
Communicate and coordinates with subcontractors regarding work orders and schedules
Occasionally perform minor tasks, inspecting floor squeaks, crawl space access
Receive calls and review correspondence from homeowners and subcontractors
Schedule appointments with homeowners and rental tenants
Verify completion of subcontractor workmanship and accuracy
Perform other duties as necessary
Required Experience:
Must have at least 3 years of Handyman and/or Residential Construction experience
Strong leadership experience
Excellent Customer service skills
Detail oriented, with organization, management, follow-up skills
Solid written communication and negotiating skills.
Valid Driver's License with clean driving record
High school graduate or equivalent
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
DOE, salary is negotiable
Work Remotely
No
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Proven experience in the residential construction or handyman work
strong problem-solving skills
Leadership experience
Incredible discipline
Collaborate with your team and work independently
Excellent communication skills
Your primary responsibility will be providing support to the PRO MADE HOMES Warranty Department ensuring the company's quality standards and customer satisfaction is being met or exceeded. You will meet with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. There will be some coordination with our property management team for rental repairs and maintenance.
PRO MADE HOMES Business Group strives to provide an excellent opportunity for growth within the company. We reward our employees for a job well done and value the hard work our staff provides. We like to have fun too! We provide snacks and drinks to our employees, planned events, spontaneous BBQs, birthday celebrations and an encouraging environment.
We offer benefits that include Medical, Dental, Vision and Life, Voluntary Benefits package available. There is a potential bonus structure.
Primary Duties Responsibilities:
Meet with homeowners using tact and professionalism
Conduct repair inspections with homeowners to confirm validity of warranty claims
Communicate and coordinates with subcontractors regarding work orders and schedules
Occasionally perform minor tasks, inspecting floor squeaks, crawl space access
Receive calls and review correspondence from homeowners and subcontractors
Schedule appointments with homeowners and rental tenants
Verify completion of subcontractor workmanship and accuracy
Perform other duties as necessary
Required Experience:
Must have at least 3 years of Handyman and/or Residential Construction experience
Strong leadership experience
Excellent Customer service skills
Detail oriented, with organization, management, follow-up skills
Solid written communication and negotiating skills.
Valid Driver's License with clean driving record
High school graduate or equivalent
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
DOE, salary is negotiable
Work Remotely
No
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person