H
King Pine - Snowsports School Director
Highway West Vacations
Full-time
On-site
Madison, NH, United States
Job Title: Snowsports School Director
Company: Highway West Vacations
Location: King Pine Ski Area
Status: Full-Time, Seasonal, Exempt
Reports To: Director of Skier Services / Operations Manager
The Snowsports School Director at King Pine Ski Area is a key leadership role responsible for overseeing the operations, planning, financial health, safety, and overall success of the King Pine Snowsports School department. This dynamic position plays a crucial role in shaping the guest experience at King Pine, ensuring that all programs are enjoyable, educational, safe, and align with industry standards. The position is a 7-month commitment.
The Snowsports School Director actively participates in departmental meetings, adheres to companywide policies, and fosters open communication. As a leader, the Director will oversee recruitment, training, daily operations, succession planning, and the safety of both guests and staff. The role reports directly to the Director of Skier Services, with a dotted line to the Operations Manager.
Responsibilities Include:
Leadership and Team Management
Lead and inspire the Snowsports team, promoting a collaborative environment that encourages growth, excellence, and safety.
Develop and implement comprehensive training programs for instructors, ensuring they are equipped with the skills and knowledge to provide exceptional guest experiences.
Oversee the hiring and onboarding process for all Snowsports team members.
Approve and submit payroll on a weekly basis.
Submit employee status changes, rate change requests, and terminations to HR.
Ensure team engagement with companywide policies and procedures, with a focus on safety standards.
Create an annual training program to support professional growth for Snowsports instructors.
Supervise the Snowsports School leadership team, including Children's Program, Adult Program, Privates, Seasonal Programming, and Terrain Park Staff.
Operational Oversight
Manage daily operations of the Snowsports School, ensuring efficient processes, excellent customer service, and a strong focus on safety in all activities.
Collaborate with other departments to streamline operations, improve guest experience, and ensure all activities are conducted in a safe manner.
Coordinate with Grooming, Lift Operations, Guest Services, and other departments to support Snowsports operations while adhering to safety protocols.
Provide outstanding customer service to always ensure a positive guest experience, while prioritizing guest and staff safety.
Safety Management
Ensure that all Snowsports activities are conducted in a safe environment, adhering to industry best practices, company policies, and resort safety regulations.
Oversee the implementation of safety protocols and ensure all instructors and staff are properly trained and compliant with safety guidelines.
Ensure that equipment used by instructors and guests meets safety standards.
Monitor and enforce safety standards during lessons, programs, and events to minimize risks and accidents.
Actively work to prevent injuries and respond swiftly and effectively in case of emergencies.
Financial Management
Oversee the Snowsports School's budget, ensuring financial health, profitability, and appropriate allocation of resources to support safety initiatives.
Analyze sales trends and customer feedback to drive program improvements and uncover new revenue opportunities.
Work with the Snowsports management team to oversee inventory management and staff ratio levels to optimize the guest experience while considering safety standards.
Expand existing revenue streams and identify new revenue channels.
Collaborate with the Guest Services Manager, following procedures set by Guest Services, Accounting, and the Product Development Manager.
Guest Experience Enhancement
Ensure that all guests receive exceptional service from their initial inquiry through to their final lesson, while maintaining a high level of safety.
Act as a point of contact for guest feedback, using insights to make informed decisions about program improvements.
Communication and Collaboration
Foster a respectful and positive work environment by maintaining courteous relationships with all team members.
Communicate regularly with the team, ensuring timely and efficient information sharing, with a focus on safety updates and protocols.
Keep the team informed of current events, promotions, safety guidelines, and updates.
Build positive, professional relationships with other department managers to ensure cohesion and collaboration across the resort.
Personal Development
Stay current with industry trends and best practices in Snowsports instruction to continuously improve personal teaching techniques.
Encourage and support team members in pursuing professional development opportunities and certifications.
Attend workshops, conferences, and relevant training programs to enhance skills and knowledge.
Maintain relevant certifications, including safety certifications where applicable.
Embrace and promote the Hoyt Family core pillars.
Qualifications Include:
High school diploma or equivalent.
Excellent time management, organizational, and multitasking skills.
Strong interpersonal skills with the ability to build teams and communicate effectively, both orally and in writing.
Ability to work independently and collaboratively within a team.
Ability to remain calm and organized under pressure, especially in high-stress situations.
Proficiency with MS Office and other computer applications.
Motivated to take on new challenges and responsibilities, adapting to change as needed.
Minimum of 3 years of Supervisory or Management experience in the Ski Industry.
At least 3 years of experience working within a Snowsports School Department.
PSIA/ASIA Certifications are an asset.
Strong knowledge of safety protocols and risk management within Snowsports activities.
HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Company: Highway West Vacations
Location: King Pine Ski Area
Status: Full-Time, Seasonal, Exempt
Reports To: Director of Skier Services / Operations Manager
The Snowsports School Director at King Pine Ski Area is a key leadership role responsible for overseeing the operations, planning, financial health, safety, and overall success of the King Pine Snowsports School department. This dynamic position plays a crucial role in shaping the guest experience at King Pine, ensuring that all programs are enjoyable, educational, safe, and align with industry standards. The position is a 7-month commitment.
The Snowsports School Director actively participates in departmental meetings, adheres to companywide policies, and fosters open communication. As a leader, the Director will oversee recruitment, training, daily operations, succession planning, and the safety of both guests and staff. The role reports directly to the Director of Skier Services, with a dotted line to the Operations Manager.
Responsibilities Include:
Leadership and Team Management
Lead and inspire the Snowsports team, promoting a collaborative environment that encourages growth, excellence, and safety.
Develop and implement comprehensive training programs for instructors, ensuring they are equipped with the skills and knowledge to provide exceptional guest experiences.
Oversee the hiring and onboarding process for all Snowsports team members.
Approve and submit payroll on a weekly basis.
Submit employee status changes, rate change requests, and terminations to HR.
Ensure team engagement with companywide policies and procedures, with a focus on safety standards.
Create an annual training program to support professional growth for Snowsports instructors.
Supervise the Snowsports School leadership team, including Children's Program, Adult Program, Privates, Seasonal Programming, and Terrain Park Staff.
Operational Oversight
Manage daily operations of the Snowsports School, ensuring efficient processes, excellent customer service, and a strong focus on safety in all activities.
Collaborate with other departments to streamline operations, improve guest experience, and ensure all activities are conducted in a safe manner.
Coordinate with Grooming, Lift Operations, Guest Services, and other departments to support Snowsports operations while adhering to safety protocols.
Provide outstanding customer service to always ensure a positive guest experience, while prioritizing guest and staff safety.
Safety Management
Ensure that all Snowsports activities are conducted in a safe environment, adhering to industry best practices, company policies, and resort safety regulations.
Oversee the implementation of safety protocols and ensure all instructors and staff are properly trained and compliant with safety guidelines.
Ensure that equipment used by instructors and guests meets safety standards.
Monitor and enforce safety standards during lessons, programs, and events to minimize risks and accidents.
Actively work to prevent injuries and respond swiftly and effectively in case of emergencies.
Financial Management
Oversee the Snowsports School's budget, ensuring financial health, profitability, and appropriate allocation of resources to support safety initiatives.
Analyze sales trends and customer feedback to drive program improvements and uncover new revenue opportunities.
Work with the Snowsports management team to oversee inventory management and staff ratio levels to optimize the guest experience while considering safety standards.
Expand existing revenue streams and identify new revenue channels.
Collaborate with the Guest Services Manager, following procedures set by Guest Services, Accounting, and the Product Development Manager.
Guest Experience Enhancement
Ensure that all guests receive exceptional service from their initial inquiry through to their final lesson, while maintaining a high level of safety.
Act as a point of contact for guest feedback, using insights to make informed decisions about program improvements.
Communication and Collaboration
Foster a respectful and positive work environment by maintaining courteous relationships with all team members.
Communicate regularly with the team, ensuring timely and efficient information sharing, with a focus on safety updates and protocols.
Keep the team informed of current events, promotions, safety guidelines, and updates.
Build positive, professional relationships with other department managers to ensure cohesion and collaboration across the resort.
Personal Development
Stay current with industry trends and best practices in Snowsports instruction to continuously improve personal teaching techniques.
Encourage and support team members in pursuing professional development opportunities and certifications.
Attend workshops, conferences, and relevant training programs to enhance skills and knowledge.
Maintain relevant certifications, including safety certifications where applicable.
Embrace and promote the Hoyt Family core pillars.
Qualifications Include:
High school diploma or equivalent.
Excellent time management, organizational, and multitasking skills.
Strong interpersonal skills with the ability to build teams and communicate effectively, both orally and in writing.
Ability to work independently and collaboratively within a team.
Ability to remain calm and organized under pressure, especially in high-stress situations.
Proficiency with MS Office and other computer applications.
Motivated to take on new challenges and responsibilities, adapting to change as needed.
Minimum of 3 years of Supervisory or Management experience in the Ski Industry.
At least 3 years of experience working within a Snowsports School Department.
PSIA/ASIA Certifications are an asset.
Strong knowledge of safety protocols and risk management within Snowsports activities.
HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.