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Leasing Specialist
Places Management
Full-time
On-site
Colorado Springs, CO, United States
Position Overview
As a Resident Specialist/Leasing Specialist , you'll be the heart of the resident experience for our multifamily housing communities-serving as the primary point of contact for current and prospective residents. You'll lead daily interactions, ensure smooth move-in and move-out processes, manage community events, and resolve resident concerns with empathy and professionalism. Your ability to foster connection, maintain accurate records, and uphold community standards will directly impact resident satisfaction and the overall success of the property.
Key Responsibilities
Serve as the main point of contact for all resident needs, from leasing to maintenance requests
Maintain a strong and welcoming community presence through regular resident engagement
Coordinate resident move-ins and move-outs
Assist with lease renewals and rent collection, addressing delinquencies and violations
Support the eviction process as needed in partnership with management and legal teams
Communicate clearly with residents about policy updates, events, and community notices
Host and coordinate on-site resident events to promote community connection
Perform daily property inspections to ensure cleanliness, safety, and curb appeal
Maintain accurate resident data using AppFolio property management software
Collaborate with leasing and maintenance teams to meet operational and cultural goals
Provide livability feedback to development teams to improve future communities
Support leasing activities by assisting with tours, lead follow-up, and application processing
Performance Metrics
Resident retention and renewal rates
Timely resolution of resident requests and concerns
Accuracy of resident records and AppFolio data
Resident satisfaction, as measured by reviews and survey results
Cleanliness and compliance scores from internal site audits
Qualifications
2+ years of experience in property management or customer service
Excellent communication skills-written, verbal, and interpersonal
Strong problem-solving ability and emotional intelligence
Proficient in Microsoft Office; AppFolio experience is a plus
Professional appearance and demeanor
Ability to work independently and as part of a team
Valid driver's license, proof of insurance, and reliable transportation required
Must work Saturdays
Core Values
Thoughtfulness: Keep the property welcoming and residents top of mind
Care: Provide friendly service and uphold community cleanliness
Accountability: Take ownership of daily responsibilities and team support
Benefits
401(k) with 5% employer match (eligible after 6 months)
$150/month health insurance allowance
$25/month cell phone allowance
Monthly mileage reimbursement
10 days paid time off annually (accrued)
Paid holidays
Career development and continuing education reimbursement opportunities
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Paid time off
Tuition reimbursement
Education:
High school or equivalent (Required)
Experience:
Property management or customer service: 2 years (Required)
License/Certification:
Driver's License (Required)
Ability to Commute:
Colorado Springs, CO 80910 (Required)
Ability to Relocate:
Colorado Springs, CO 80910: Relocate before starting work (Required)
Work Location: In person
As a Resident Specialist/Leasing Specialist , you'll be the heart of the resident experience for our multifamily housing communities-serving as the primary point of contact for current and prospective residents. You'll lead daily interactions, ensure smooth move-in and move-out processes, manage community events, and resolve resident concerns with empathy and professionalism. Your ability to foster connection, maintain accurate records, and uphold community standards will directly impact resident satisfaction and the overall success of the property.
Key Responsibilities
Serve as the main point of contact for all resident needs, from leasing to maintenance requests
Maintain a strong and welcoming community presence through regular resident engagement
Coordinate resident move-ins and move-outs
Assist with lease renewals and rent collection, addressing delinquencies and violations
Support the eviction process as needed in partnership with management and legal teams
Communicate clearly with residents about policy updates, events, and community notices
Host and coordinate on-site resident events to promote community connection
Perform daily property inspections to ensure cleanliness, safety, and curb appeal
Maintain accurate resident data using AppFolio property management software
Collaborate with leasing and maintenance teams to meet operational and cultural goals
Provide livability feedback to development teams to improve future communities
Support leasing activities by assisting with tours, lead follow-up, and application processing
Performance Metrics
Resident retention and renewal rates
Timely resolution of resident requests and concerns
Accuracy of resident records and AppFolio data
Resident satisfaction, as measured by reviews and survey results
Cleanliness and compliance scores from internal site audits
Qualifications
2+ years of experience in property management or customer service
Excellent communication skills-written, verbal, and interpersonal
Strong problem-solving ability and emotional intelligence
Proficient in Microsoft Office; AppFolio experience is a plus
Professional appearance and demeanor
Ability to work independently and as part of a team
Valid driver's license, proof of insurance, and reliable transportation required
Must work Saturdays
Core Values
Thoughtfulness: Keep the property welcoming and residents top of mind
Care: Provide friendly service and uphold community cleanliness
Accountability: Take ownership of daily responsibilities and team support
Benefits
401(k) with 5% employer match (eligible after 6 months)
$150/month health insurance allowance
$25/month cell phone allowance
Monthly mileage reimbursement
10 days paid time off annually (accrued)
Paid holidays
Career development and continuing education reimbursement opportunities
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Paid time off
Tuition reimbursement
Education:
High school or equivalent (Required)
Experience:
Property management or customer service: 2 years (Required)
License/Certification:
Driver's License (Required)
Ability to Commute:
Colorado Springs, CO 80910 (Required)
Ability to Relocate:
Colorado Springs, CO 80910: Relocate before starting work (Required)
Work Location: In person