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Member Service Representative - Detroit, MI
Diversified Members Credit Union
Full-time
On-site
Detroit, MI, United States
SUMMARY
The Member Service Representative (MSR) assists members in all aspects of the credit union's savings, products and services. This position is responsible for providing up-to-date information, answering questions, research, and resolving discrepancies and maintain all documentation for savings products and services.
_ This position is an ONSITE position located at our Detroit branch! _
JOB RESPONSIBILITIES
Maintain a cash drawer within the limits in the "Frontline Resource Guide"
Balance cash drawer accurately and in a timely manner
Opening, maintenance and closing all account types.
Handle requests from members for transfers, deposits, loan payments, check requests, wires, IRA's and any other requests received from members
Welcome members to the credit union in a courteous, professional and timely manner, providing prompt accurate and efficient service on all products and services
Maintain service standards and meet Branch Scorecard/sales goals, utilizing the CRM.
Responding to member inquiries regarding products received in person, by telephone or electronically, in a timely manner
Maintain accurate, up-to-date documentation that complies with State and Federal regulations
Research and resolve any issues or discrepancies
Attend educational seminars annually to retain certification, as applicable
Generate reports as requested by management
Perform loan department duties (loan applications) as needed
Notarize documents as needed (after 6-months in role)
Audit accounts for accuracy
Attend all required organizational and departmental meetings as scheduled
Perform other duties as assigned
JOB REQUIREMENTS
High School Diploma or GED, additional coursework preferred
2 years of prior financial institution experience
Preferred experience with Microsoft Office
Prior loan experience a plus
Knowledge of Individual Retirement Accounts and state and federal regulations regarding and become IRA CIS I certified and retain certification
Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions"
Ability to effectively communicate with members and all team members
Must possess a positive work attitude
Will serve as back-up for all DMCU branches as needed to fill in during vacation/call-ins
Work scheduled Saturdays
Completion of all required compliance and information security training annually
No phone calls please!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Experience:
Cash handling: 2 years (Required)
Ability to Commute:
Detroit, MI 48207 (Required)
Work Location: In person
The Member Service Representative (MSR) assists members in all aspects of the credit union's savings, products and services. This position is responsible for providing up-to-date information, answering questions, research, and resolving discrepancies and maintain all documentation for savings products and services.
_ This position is an ONSITE position located at our Detroit branch! _
JOB RESPONSIBILITIES
Maintain a cash drawer within the limits in the "Frontline Resource Guide"
Balance cash drawer accurately and in a timely manner
Opening, maintenance and closing all account types.
Handle requests from members for transfers, deposits, loan payments, check requests, wires, IRA's and any other requests received from members
Welcome members to the credit union in a courteous, professional and timely manner, providing prompt accurate and efficient service on all products and services
Maintain service standards and meet Branch Scorecard/sales goals, utilizing the CRM.
Responding to member inquiries regarding products received in person, by telephone or electronically, in a timely manner
Maintain accurate, up-to-date documentation that complies with State and Federal regulations
Research and resolve any issues or discrepancies
Attend educational seminars annually to retain certification, as applicable
Generate reports as requested by management
Perform loan department duties (loan applications) as needed
Notarize documents as needed (after 6-months in role)
Audit accounts for accuracy
Attend all required organizational and departmental meetings as scheduled
Perform other duties as assigned
JOB REQUIREMENTS
High School Diploma or GED, additional coursework preferred
2 years of prior financial institution experience
Preferred experience with Microsoft Office
Prior loan experience a plus
Knowledge of Individual Retirement Accounts and state and federal regulations regarding and become IRA CIS I certified and retain certification
Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions"
Ability to effectively communicate with members and all team members
Must possess a positive work attitude
Will serve as back-up for all DMCU branches as needed to fill in during vacation/call-ins
Work scheduled Saturdays
Completion of all required compliance and information security training annually
No phone calls please!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Experience:
Cash handling: 2 years (Required)
Ability to Commute:
Detroit, MI 48207 (Required)
Work Location: In person