V
Submission Officer - Visa Application Centre
VFS Global
Full-time
On-site
New York, NY, United States
Job description
Officer
Position Title: Officer - Operations
Job Description
JD - VFS Global - Operations - Officer
Organization
VFS Global Services Pvt. Ltd.
Designation
Officer
Role
Officer - Operations
Function/Department
Operations
Level
P5
Sub-Unit
Operations
Reporting to (position)
Deputy Manager - Operations
Geographical location of the role
_Varies depending on given region_
_It's a travelling position_
Approved by (HOD)
Head - Operations
Final Approval
Head - Human Resources
Purpose of the role
_To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)_
Profile - Roles and Responsibilities
Areas of Responsibility & brief description
Responsibility Level
1.
Document scrutiny and collection of applications for visa processing
Full
2.
Handle customer/applicant queries personally or via email, telephone.
Full
3.
Handle cash and bank related transactions if assigned and ensure 100% accuracy
Full
4.
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Full
5.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Full
6.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Full
7.
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Full
8.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Full
9.
Ensure that the entire process is completed within the mandated Turn Around Time
Full
10.
Assist Deputy Manager/Operations Manager in execution of WB Project
Partial
11.
Ensure judicious use of natural resources
Full
12.
Adhere to the environment health and safety policy/objectives and guidelines of the organization
Full
Indicative KRA's/Budgetary and Revenue Responsibilities
1. Productivity - Targets met as prescribed in Team Objective Tracker.
2. Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.
3. Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.
4. Late reporting /unauthorized absenteeism
5. Adherence to TAT - Targets met as prescribed in Team Objective Tracker.
6. Completion of WB Projects Completion
7. Attending training programmes. Ensure all trainings scheduled by HR are attended
8. Training: Internal Process Certifications (OCL's) - Scores well on all OCL's completed for self
9. Error Monitoring - To reduce the number of errors on a daily basis, maintains Error Log, as applicable.
10. Updates Productivity & VAS Conversion Grid - to track performance on a daily basis.
11. VOC - Targets met as prescribed in Team Objective Tracker.
Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker
Key Interactions within and outside of VFS Global
External
Internal
1. Travel Agents / Applicants
1. Operations Managers
2. Vendors
2. IT Department
3. Logistics Company
3. HR Department
4. Auditors
4. Internal VFS Global employees/support functions
Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)
Education: Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)
Additional: Graduate or global equivalent
Experience: 0 - 12 months of experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints\
Knowledge of local language
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Competencies/Personal Attributes
Behavioural Competencies
Functional Competencies
1. Entrepreneurship
1. Operation Management
2. Quality & Service Orientation
2. Project Management
3. Teamwork & Collaboration
3. B2C Sales
4. Diversity Sensitivity
4. Client (mission) Management
5. Personal & Professional Development
6. Delivering Results
7. Communication
8. Networking
9. Leadership
Please refer to the competency dictionary on VFS Champions Portal to know about the applicable proficiency scale against each of the above competencies
Additional Requirements
Fluency in Local Language - Ability to read write and speak fluent English, knowledge of an additional international language would be very helpful
Education:Minimum:Pursuing Graduation ( Minimum 12 years of Formal Education)Additional: Graduate or global equivalent
Job Types: Fixed -Term Contract
Salary: $22 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Commission pay
COVID-19 considerations:
All employees are required to wear a mask and vaccination is a must.
Work Location: One location
Job Types: Full-time, Contract
Pay: From $22.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Officer
Position Title: Officer - Operations
Job Description
JD - VFS Global - Operations - Officer
Organization
VFS Global Services Pvt. Ltd.
Designation
Officer
Role
Officer - Operations
Function/Department
Operations
Level
P5
Sub-Unit
Operations
Reporting to (position)
Deputy Manager - Operations
Geographical location of the role
_Varies depending on given region_
_It's a travelling position_
Approved by (HOD)
Head - Operations
Final Approval
Head - Human Resources
Purpose of the role
_To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)_
Profile - Roles and Responsibilities
Areas of Responsibility & brief description
Responsibility Level
1.
Document scrutiny and collection of applications for visa processing
Full
2.
Handle customer/applicant queries personally or via email, telephone.
Full
3.
Handle cash and bank related transactions if assigned and ensure 100% accuracy
Full
4.
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Full
5.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Full
6.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Full
7.
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Full
8.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Full
9.
Ensure that the entire process is completed within the mandated Turn Around Time
Full
10.
Assist Deputy Manager/Operations Manager in execution of WB Project
Partial
11.
Ensure judicious use of natural resources
Full
12.
Adhere to the environment health and safety policy/objectives and guidelines of the organization
Full
Indicative KRA's/Budgetary and Revenue Responsibilities
1. Productivity - Targets met as prescribed in Team Objective Tracker.
2. Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.
3. Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.
4. Late reporting /unauthorized absenteeism
5. Adherence to TAT - Targets met as prescribed in Team Objective Tracker.
6. Completion of WB Projects Completion
7. Attending training programmes. Ensure all trainings scheduled by HR are attended
8. Training: Internal Process Certifications (OCL's) - Scores well on all OCL's completed for self
9. Error Monitoring - To reduce the number of errors on a daily basis, maintains Error Log, as applicable.
10. Updates Productivity & VAS Conversion Grid - to track performance on a daily basis.
11. VOC - Targets met as prescribed in Team Objective Tracker.
Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker
Key Interactions within and outside of VFS Global
External
Internal
1. Travel Agents / Applicants
1. Operations Managers
2. Vendors
2. IT Department
3. Logistics Company
3. HR Department
4. Auditors
4. Internal VFS Global employees/support functions
Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)
Education: Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)
Additional: Graduate or global equivalent
Experience: 0 - 12 months of experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints\
Knowledge of local language
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Competencies/Personal Attributes
Behavioural Competencies
Functional Competencies
1. Entrepreneurship
1. Operation Management
2. Quality & Service Orientation
2. Project Management
3. Teamwork & Collaboration
3. B2C Sales
4. Diversity Sensitivity
4. Client (mission) Management
5. Personal & Professional Development
6. Delivering Results
7. Communication
8. Networking
9. Leadership
Please refer to the competency dictionary on VFS Champions Portal to know about the applicable proficiency scale against each of the above competencies
Additional Requirements
Fluency in Local Language - Ability to read write and speak fluent English, knowledge of an additional international language would be very helpful
Education:Minimum:Pursuing Graduation ( Minimum 12 years of Formal Education)Additional: Graduate or global equivalent
Job Types: Fixed -Term Contract
Salary: $22 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Commission pay
COVID-19 considerations:
All employees are required to wear a mask and vaccination is a must.
Work Location: One location
Job Types: Full-time, Contract
Pay: From $22.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person