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Success Coach
the Chickasaw Nation
Full-time
On-site
Durant, OK, United States
We are currently looking for a Full Time Success Coach to join our Chokka Kilimpi Success Coach A team located at the Southeastern Oklahoma State University working 8:00AM-5:00PM - Mo Tu We Th Fr.
Summary:
Responsible for retention of Chickasaw students in colleges and universities. Program includes social, cultural and campus events, academic support and career development opportunities. Responsible for overseeing Apela schedules, daily tasks and professional conduct. The success coach will perform other related duties as required by the recruitment and retention manager and the director of Chokka' Kilimpi'.
Responsibilities:
Uphold and enhance the dignity and image of the Chickasaw Nation through positive public conduct as a representative of the Chickasaw Nation
Supports the Chickasaw Nation's missions and goals, while fostering trust and respect
Creates a space to preserve Chickasaw history and incorporate it into programming
Ensures facility is maintained to Chickasaw Nation standards
Responsibly use the Chickasaw Nation's resources
Establishes and provides information to Chickasaw students on education services and other items related to higher education
Identifies Chickasaw students and enrolls them into the recruitment and retention program
Adherence to policies and procedures
Implements, and monitors programming to meet the demands of student engagement
Guides and builds connections to institutional, cultural and career resources
Assists student to effectively navigate campus
Coordinates a wide variety of necessary activities (e.g., transportation, scheduling of facilities, venues, purchasing equipment and supplies, and confirming instructor, if applicable, placing meal orders/catering.) to ensure all recruitment and retention programs and services are provided in a safe, efficient, and effective manner
Communicates hours of operation to students and appropriate campus personnel as needed
Develops effective communication with line of support for campus or program needs
Demonstrates teamwork with internal and external stakeholders (e.g. faculty, staff, colleges and university systems, community members, etc.)
Compiles data for submission to monitor recruitment and retention program components and submits weekly and monthly reports to manager
Document and report program activities, accomplishments and outcomes of institutional meetings as required
Participates in other continuing education opportunities
Identifies academic problems and offers effective solutions, intervening as necessary
Creates, update and report any changes of the institutional circle-of-support directory
Works various hours, such as nights and weekends; coordinates and participates in the pre-and post-setup of the facility for events and/or collaborations/partnerships for the program
Works with management to identify any key institutional departments and organizations to collaborate with
Cultivates relationships with institutional departments and leadership to build a strong circle-of-support on campus
Manages confidential documents, keeping records and being responsible for maintaining confidentiality regarding sensitive personnel correspondence and conversations
Utilizes web-based and organizational resources to create engaging and correctly formatted written, visual and digital content for recruitment and retention programming
Reviews Apela applications
Schedules, conducts interviews for Apela positions
Selects Apela, corresponds with human resources department for hiring of Apela
Works with Apela to establish work schedules. Provide clear expectations to follow the schedule
Develops professional skills necessary for Apela to be successful in the workplace
Sets a good example for the Apela
Provides first class customer service - courteous and helpful to all internal and external customer types
Answers questions in a courteous and professional manner
Greets and engages with a smile
Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Maintains general upkeep of work area and maintains a safe environment
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Performs all other duties as assigned
Competencies:
Essential:
Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Ability to work independently
Honesty, truthfulness, reliability, accountability
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Ability to multitask
Establishes professional working relationships as appropriate
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
Basic Computer skills
Must be familiar with the Microsoft Office Suite of products
Experience:
Essential:
1 year directly related experience
Education:
Nonessential:
Bachelors Degree in directly related field
Credentials:
Essential:
CN Core Leadership Level 1
Must be 21 years of age or older
Working Conditions:
Essential:
Pass pre-employment drug test
Nonessential:
Works in an office setting
May work evening shift
May work weekend shift
Sometimes bend, kneel, stoop, push, reach
Sometimes lift and or carry up to 50 lbs
Visual acuity for detail, distance, color, depth perception
Work Location: In person
Summary:
Responsible for retention of Chickasaw students in colleges and universities. Program includes social, cultural and campus events, academic support and career development opportunities. Responsible for overseeing Apela schedules, daily tasks and professional conduct. The success coach will perform other related duties as required by the recruitment and retention manager and the director of Chokka' Kilimpi'.
Responsibilities:
Uphold and enhance the dignity and image of the Chickasaw Nation through positive public conduct as a representative of the Chickasaw Nation
Supports the Chickasaw Nation's missions and goals, while fostering trust and respect
Creates a space to preserve Chickasaw history and incorporate it into programming
Ensures facility is maintained to Chickasaw Nation standards
Responsibly use the Chickasaw Nation's resources
Establishes and provides information to Chickasaw students on education services and other items related to higher education
Identifies Chickasaw students and enrolls them into the recruitment and retention program
Adherence to policies and procedures
Implements, and monitors programming to meet the demands of student engagement
Guides and builds connections to institutional, cultural and career resources
Assists student to effectively navigate campus
Coordinates a wide variety of necessary activities (e.g., transportation, scheduling of facilities, venues, purchasing equipment and supplies, and confirming instructor, if applicable, placing meal orders/catering.) to ensure all recruitment and retention programs and services are provided in a safe, efficient, and effective manner
Communicates hours of operation to students and appropriate campus personnel as needed
Develops effective communication with line of support for campus or program needs
Demonstrates teamwork with internal and external stakeholders (e.g. faculty, staff, colleges and university systems, community members, etc.)
Compiles data for submission to monitor recruitment and retention program components and submits weekly and monthly reports to manager
Document and report program activities, accomplishments and outcomes of institutional meetings as required
Participates in other continuing education opportunities
Identifies academic problems and offers effective solutions, intervening as necessary
Creates, update and report any changes of the institutional circle-of-support directory
Works various hours, such as nights and weekends; coordinates and participates in the pre-and post-setup of the facility for events and/or collaborations/partnerships for the program
Works with management to identify any key institutional departments and organizations to collaborate with
Cultivates relationships with institutional departments and leadership to build a strong circle-of-support on campus
Manages confidential documents, keeping records and being responsible for maintaining confidentiality regarding sensitive personnel correspondence and conversations
Utilizes web-based and organizational resources to create engaging and correctly formatted written, visual and digital content for recruitment and retention programming
Reviews Apela applications
Schedules, conducts interviews for Apela positions
Selects Apela, corresponds with human resources department for hiring of Apela
Works with Apela to establish work schedules. Provide clear expectations to follow the schedule
Develops professional skills necessary for Apela to be successful in the workplace
Sets a good example for the Apela
Provides first class customer service - courteous and helpful to all internal and external customer types
Answers questions in a courteous and professional manner
Greets and engages with a smile
Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Maintains general upkeep of work area and maintains a safe environment
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Performs all other duties as assigned
Competencies:
Essential:
Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Ability to work independently
Honesty, truthfulness, reliability, accountability
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Ability to multitask
Establishes professional working relationships as appropriate
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
Basic Computer skills
Must be familiar with the Microsoft Office Suite of products
Experience:
Essential:
1 year directly related experience
Education:
Nonessential:
Bachelors Degree in directly related field
Credentials:
Essential:
CN Core Leadership Level 1
Must be 21 years of age or older
Working Conditions:
Essential:
Pass pre-employment drug test
Nonessential:
Works in an office setting
May work evening shift
May work weekend shift
Sometimes bend, kneel, stoop, push, reach
Sometimes lift and or carry up to 50 lbs
Visual acuity for detail, distance, color, depth perception
Work Location: In person