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General Manager - Car Wash
Rich's Car Wash
Full-time
On-site
Mobile, AL, United States
We are seeking a Car Wash Site Manager in the Mobile/Baldwin County area to join our team! The Car Wash Site Manager will work closely with the District Manager to ensure the smooth and efficient operation of the car wash.
You will be responsible for overseeing the activities of the car wash team to provide exceptional customer service. Additionally, you will make sure mechanical operations are running smoothly from the customer pay kiosks to the back-end mechanical room, and will be trained to correct issues as they arise.
Our program provides hands-on training in: operations, customer service, and people management. We reward our employees with compensation packages including: competitive monthly bonus program, PTO, Recognition and Rewards program, free car washes, and benefits
Management Responsibilities:
Supervise team of car wash attendants
Drive exceptional and consistent customer service. Employees should be coached to respect and interact with customers during the entire customer visit.
Gather and act upon customer feedback.
Resolve escalated customer complaints
Ensure adherence and compliance with all established policies and procedures
Upholding company standards by ensuring
Positive customer experience
Site is clean and pleasant to visit
Cars leave the wash clean and dry
Grow sales of monthly wash club members and top tier wash packages
Maintenance Responsibilities:
Work with Maintenance Director to train opening and closing staff on proper opening and closing procedures
Perform daily and weekly equipment assessments to monitor wash performance, identify needed repairs / improvement recommendations
Perform ongoing preventative maintenance
Perform emergency repairs as needed, and prioritized by Maintenance Director. Emergency repair work may be required during weekend or after hours
Qualifications:
High School/Tech School Diploma or GED
Previous sales and/or retail customer service experience
3+ years experience managing a team or staff
Strong communication skills
The strongest possible customer service skills
Willingness to work on weekends and holidays
Physical Requirements:
Applicant must possess all speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following physical requirements: seeing, speaking, hearing, reading, writing, standing, walking, bending, climbing, lifting, loading, and digging.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Weekends as needed
Ability to Commute:
Mobile, AL 36609 (Required)
Ability to Relocate:
Mobile, AL 36609: Relocate before starting work (Required)
Work Location: In person
You will be responsible for overseeing the activities of the car wash team to provide exceptional customer service. Additionally, you will make sure mechanical operations are running smoothly from the customer pay kiosks to the back-end mechanical room, and will be trained to correct issues as they arise.
Our program provides hands-on training in: operations, customer service, and people management. We reward our employees with compensation packages including: competitive monthly bonus program, PTO, Recognition and Rewards program, free car washes, and benefits
Management Responsibilities:
Supervise team of car wash attendants
Drive exceptional and consistent customer service. Employees should be coached to respect and interact with customers during the entire customer visit.
Gather and act upon customer feedback.
Resolve escalated customer complaints
Ensure adherence and compliance with all established policies and procedures
Upholding company standards by ensuring
Positive customer experience
Site is clean and pleasant to visit
Cars leave the wash clean and dry
Grow sales of monthly wash club members and top tier wash packages
Maintenance Responsibilities:
Work with Maintenance Director to train opening and closing staff on proper opening and closing procedures
Perform daily and weekly equipment assessments to monitor wash performance, identify needed repairs / improvement recommendations
Perform ongoing preventative maintenance
Perform emergency repairs as needed, and prioritized by Maintenance Director. Emergency repair work may be required during weekend or after hours
Qualifications:
High School/Tech School Diploma or GED
Previous sales and/or retail customer service experience
3+ years experience managing a team or staff
Strong communication skills
The strongest possible customer service skills
Willingness to work on weekends and holidays
Physical Requirements:
Applicant must possess all speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following physical requirements: seeing, speaking, hearing, reading, writing, standing, walking, bending, climbing, lifting, loading, and digging.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Weekends as needed
Ability to Commute:
Mobile, AL 36609 (Required)
Ability to Relocate:
Mobile, AL 36609: Relocate before starting work (Required)
Work Location: In person